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New Customer On-Boarding

Welcome to the Lucky Dog Family!

With an online account, you’ll have one place to schedule your dog for boarding (highly recommended), update your pets information, upload vaccination documents, receive email confirmations of appointments, vaccination reminders, and so much more.

Here, you’ll find a detailed guide to our on-boarding process. If you have any questions, let us know!

Step 1: Create an Account

Creating an account is easy, and takes about 5 minutes! When you click the Create an Account button below, you’ll be taken to a separate tab where you’ll be asked for some information about yourself—your name, email, phone number, address, emergency contact, and so on.  PLEASE NOTE, WE UNABLE TO ACCOMMODATE DOGS THAT ARE NOT FIXED AFTER SIX MONTHS OF AGE

A preview of the Application Screen.

Step 2: Electronic Waivers

Once you complete the account creation process and enter in the information about yourself, you’ll be asked to electronically sign our Daycare/Boarding, Grooming, and Medical Waivers, which you can sign directly from your cell phone, tablet, or computer.

The video below shows how easy it is to sign our boarding agreement. If you have any questions, let us know!

A preview of the Digital Contract Signature.

Step 3: Add Your Pet To The System

Once you’ve completed those two steps, now you can add your pup’s details, including a cute photo, any medical needs, feeding details and behavior information. That way, we are ready to go when you come in the first time!

A preview of the Add A Pet screen.

Step 4: Submit Vaccination Records (Optional)

Now that you have an account, your pup’s info is in the system, you are almost done! If you’d like to save yourself some time and hassle, you can upload your vaccination records on your new account dashboard. We do require that Bordetella, Distemper and Rabies all be up to date and documentation confirming this in our hands before we can take your pup back.
If you don’t want to upload to your account dashboard, you are welcome to email them to us and we will add them to your file.

A preview of the File Upload Screen.

Step 5: Get To Know Your Dog Form

Once you’ve finished submitting the information about your and your pup, print out Lucky Dog’s Get To Know Your Dog form, fill it out, and save it for your first visit to Lucky Dog.

If you have any questions, let us know!

A preview of the Get To Know Your Dog form.

Last Step: Schedule Your Pup’s First Day

Once you’ve completed those steps, you’re ready to schedule your temperament test AKA A Free Day of Daycare! Call (704) 333-4114 to schedule your pup’s first day so we can get to know them and their personalities. This is a FREE day of daycare and allows us to determine which group of play your dog will be best suited for.

Please remember, if you haven’t already uploaded shot records, please bring copies with you when you come. Don’t forget your fully completed Get to Know your Pet Form too! We look forward to your call!

And That’s It!

If You Have Any Questions, Let Us Know!