Lucky Dog Bark & Brew

FAQs

We’re glad you asked

FAQs about lucky dog

We are regularly asked questions about doggy daycare, boarding, bathing, and our bar. We try to answer many questions in-depth in our doggy blog, but we compiled our most frequently asked questions here.

Boarding/Daycare FAQs

Q: What does the daily schedule look like for doggy daycare?

At Lucky Dog, daycare groups are rotated at the beginning of every hour. They play for an hour, rest for an hour, and so on until being picked up. You are welcome to drop off any time after 6:30 a.m. (6:00 a.m. in Lake Norman) and pick up as late as 9:00 p.m.

Q: Do I need a reservation for doggy daycare?

No. Daycare is first come first serve. The only time a reservation for daycare is required is during busy holidays and temperament tests.

Q: Do I need a reservation for overnight boarding?

Yes. A reservation is required at least 24 hours in advance of your drop off to board your dog.

Q: What does the daily schedule look like for boarded dogs?

At Lucky Dog, boarded dogs are let out every morning at 6:30 a.m., then given breakfast. After breakfast, we give them ample time to rest and digest their food. Their rotations are one hour of playtime, then two hours of rest, then one hour of playtime, two hours of rest, and so on (boarded dogs often need more rest to stay healthy and happy). Dinner is served at 5:00 p.m., and the last potty break is between 8:30 and 9:30 p.m.

Q: How often does my dog get to play?

We start play rotations at 7:00 a.m., and the last one begins at 5:00 p.m. for daycare and 8:30 p.m. for boarded dogs!

Q: Does my dog have access to water at all times?

Yes, we have multiple water stations that are refilled constantly to make sure your pup’s thirst can be quenched at any time.

Q: What does my dog do all day at Lucky Dog?

When you drop your pup off, they initially get assigned to their specific play group and then start rotating between rest or puppy naps and playtime! Just like when your dog is at home, they need rest to have the energy to play as much as they do, so we have a full rotation that works best to keep them happy, healthy, and then tired once they get home.

Q: Can I take a tour before I sign my dog up for daycare/boarding?

Absolutely – feel free give us a call and we can schedule a time!

Q: Do you have Cameras?

No, we don’t offer cameras, we do have individual private facebook group pages where we post photos often. They are not guaranteed as the primary focus is the care of the pups, but we will post every chance we can!

Q: Can you give my dog medications? Is there an upcharge for that?

Of course, and there is no upcharge for it! We only ask that medications come in the original container or package.  

Q: What is the temperament test and why do you do it?

A temperament test is basically a free day of daycare that gives the staff an opportunity to get to know your pup’s personality and determine the best way to care for them! On their first day, we will take ample notes and photos, and provide you with a Report Card when you pick up your pup that explains how they did while they were in our care. We also go over all the amazing benefits that come with doggie daycare and boarding, like our monthly themed photo shoots, microchip scanning, and more! More temperament test info can be found here.

Temperament tests will last for four hours at minimum, and all dogs undergoing a temperament test must be dropped off before noon. We offer temperament tests Monday-Thursday, and all tests must be scheduled ahead of time

Q: What do you do incase of injury or illness?

Our goal is to over-communicate with our customers so that you know exactly how your pup is feeling during their stay. If we notice any unusual activities, we will contact you immediately. It is very important that you have your emergency contact correct, and we kindly ask that it not be someone with whom you normally travel. If we can’t get a hold of you or your emergency contact, we will do whatever is in the best interest of the dog, and — if necessary — take them to their vet or local emergency vet.

Q: What should I expect when my dog comes home?

Don’t worry if your dog is more sleepy than usual when they come home from daycare or being boarded — it’s completely normal! They will most likely be hungry and ready for bed by the time they get home.

Alternatively, your dog may have a bit more energy when you get them home. This is not due to lack of play, but typically happens for two reasons: 1. All dog personalities are different and some dogs may not be in a mood to play all day during play group. 2. Once your dog comes to daycare regularly, they start to build up more endurance like an athlete training! Both are very good things!

Q: Does my dog have relief areas from the elements?

Yes, there are indoor and outdoor play yards available to your pup at all times. The indoor yards are used for heat relief as well as rain and other bad weather situations.

Bathing FAQs

Q: How do i schedule a bath?

Call or email lucky dog to schedule your bath!

Q: How long does it take for my dog to be bathed?

Bathing times can vary greatly depending on what kind of hair your dog has. Some have multiple layers, so it can take longer. The shorter haired dogs usually take about 1-2 hours while the long-haired pups often take 2-3 hours.

Q: Do you offer full grooming or trimming?

No, we unfortunately only offer baths at this time as well as nail trims, teeth brushing, whitening shampoo, and Furminators.

Q: What does my dog do after he/she is bathed, before they are picked up?

Once your pup is done with their spa bath, they get dried off by towel and by air blower. They are then taken to one of our drying kennels that blows room-temperature air on them to finish the drying process. (Note: We NEVER use heated air or put any drying fans on snub-nosed dog breeds, such as a Pug or Frenchie, as this can negatively impact their breathing.)

Q: What do you do to keep tubs, tools, brushes, etc. clean?

Our bathing areas are deep cleaned nightly before we close with a product called Chlorhexidine. This solution helps keep everything sanitized and ready for our next customer. We also use disposable toothbrushes so that your pup gets a brand-new one every time!

Q: How do you accommodate to really large and/or really small dogs?

We have large walk-in tubs for bigger dogs so it’s easy for them to get a great bath!  As for the littles, we have a professional grooming tub that secures them safely while we give them a good bubble scrub down!

Q: Can my Dog get a treat while drying?

Yes, we offer the chance for your pup to receive a peanut butter filled Kong with them in the drying kennel to keep them comfortable and entertained.

Dog Bar FAQs

Q: What are the bar hours?

It varies by day or location. Please see the locations page for details.

Q: Can I bring my own food to the bar?

Yes, absolutely! Occasionally we have food trucks as well. Be sure to check on our Facebook page as we will post on there if we have one. We just ask that you do not bring in any outside drinks!

Q: Can I bring toys or balls?

No, sorry! We don’t allow any toys, balls or treats in the off leash areas. Some dogs are toy, treat or ball aggressive so we ask that you leave all those at home.

Q: Do you clean up after my dog?

While we do have staff attendants for the bar play yard, we ask that you please clean up after your pet. We do provide mop buckets and doggie bags for your convenience.

Q: Do you allow private parties or table reservations?

Why yes we do! You can check out private parties here and make a table reservation here.

Q: Do you watch my dog while I am at the bar?

While at the bar, your dog is your responsibility. We ask that you please keep a watchful eye over your pet as well as their interactions with other dogs.

Q: Does my dog have to be spayed/neutered to come?

If your dog is over the age of six months, we ask that yes, they are fixed before coming.

Q: Is any dog allowed to come?

Lucky Dog does not discriminate on certain breeds. We are open to all pups who are friendly, fixed, and up-to-date on shots.

Q: Can I bring my baby or teenager?

No, everyone must be 21 or over with a VALID ID to enter.

Q: Is there a cover charge to get in?

Nope, no cover charge EVER!